Refund policy

Quick Summary

• 30 days from delivery: Contact us within 30 days of the delivery date shown on tracking.
• Return authorization required: Email support@jpscissors.com before sending anything back.
• U.S. returns: Approved returns are sent to our Laguna Beach, California returns address.
• Customer pays return shipping: This applies to change-of-mind returns, wrong-size exchanges, and model exchanges unless the item is confirmed faulty or materially different from what was ordered.
• Original condition and packaging: Please include the scissors, case, accessories, certificates, documentation, oil, tension key, inserts, and all original packaging.
• Condition-based fees may apply: 0% for pristine/unopened, 15% for excellent/tested, and 30% + $50 service fee for good/slightly used items.
• After 30 days: Change-of-mind returns are not accepted, but warranty support may still apply for confirmed manufacturing defects.

How to Start a Return or Exchange

1. Email support@jpscissors.com with your order number within 30 days of delivery.
2. Tell us whether you want a refund, store credit, or exchange.
3. Our support team will confirm eligibility and provide an RMA number and return instructions.
4. Ship the approved return to the Laguna Beach, California returns address provided in your RMA instructions.
5. After inspection, approved refunds, store credits, or exchanges are usually processed within 5-7 business days.

Return Condition Guidelines

Condition	Definition	Fee
Pristine	Completely unused. Original packaging sealed or equivalent original condition. All accessories included.	0%
Excellent (Tested)	Opened and minimally tested for size, fit, or tension only. No visible wear. All accessories included.	15%
Good (Slightly Used)	Light signs of use or minor cosmetic marks. Requires cleaning, hygiene handling, and professional inspection.	30% + $50 service fee
Unacceptable	Heavy use, damage, corrosion, chemical damage, improper sharpening, modification, or missing essential components.	Return may be declined

Faulty, Damaged, or Incorrect Items

If your item is faulty, damaged in transit, or materially different from what you ordered, contact us at support@jpscissors.com with your order number, photos, and a description of the issue. We may request photos, video, packaging images, or return of the item for inspection.

If a manufacturing defect or incorrect item is confirmed, we will provide a suitable remedy such as repair, replacement, exchange, store credit, or refund depending on the issue and applicable law. No restocking fee applies to confirmed defects.

Items Not Eligible for Change-of-Mind Return

• Clearance items discounted by 40% or more
• Engraved or personalized scissors
• Consumables, hygiene-sensitive accessories, and opened accessories
• Bundle deals and promotions unless the full bundle is returned
• Shipping protection insurance or similar third-party services once shipped
• Products returned after the 30-day change-of-mind window unless warranty support applies

U.S. Store, International Fulfilment

jpscissors.com is the U.S. online store for Japan Scissors. Some orders may be fulfilled from the United States, Japan, Australia, or approved supply partners depending on authentic stock availability, brand lead times, tariff conditions, and the fastest reliable route.

For eligible U.S. orders, if we choose to ship from outside the United States, this will not increase your checkout cost unless an additional charge is clearly shown before payment.

Contact

Email: support@jpscissors.com

Primary U.S. customer service and returns address: Laguna Beach, California. Full return instructions are provided after RMA approval.

Full return details: View the complete Return Policy