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🇯🇵 Japanese Shears Limited Stock 🇯🇵
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Japan Scissors USA offers 30-day returns and exchanges from the delivery date. We know professional scissors are personal tools, and it can be difficult to choose the right size, handle, weight, or cutting feel online. This policy applies to orders placed through jpscissors.com, our U.S. online store for professional hairdressers, barbers, stylists, apprentices, and salon buyers.
Returns for U.S. orders are sent to our Laguna Beach, California returns address after return authorization is approved.
Japan Scissors USA is built for U.S. customers. Our primary U.S. customer service and returns address is in Laguna Beach, California. The exact return instructions are provided after approval so your return can be matched to the correct order and RMA number.
Some products may be fulfilled from the United States, Japan, Australia, or approved supply partners depending on authentic stock availability, brand lead times, tariff conditions, and the fastest reliable route. If we choose to ship a U.S. order from outside the United States, this does not increase your checkout cost unless a charge is clearly shown before payment.
Japan Scissors works with premium scissor brands and authorised supply channels. Many of our Japanese-brand relationships and product coordination activities are supported through our presence in Saitama, Japan, outside Tokyo. Jaguar is a German/Solingen brand, and product pages should identify German-made models separately from Japan-made models.
Many cutting issues are caused by tension, not a defect. New professional scissors often need a small tension adjustment before first use, especially after shipping.
Common signs your scissors may need adjustment:
The customer is responsible for return shipping costs for change-of-mind returns and exchanges. We do not provide prepaid return labels for standard change-of-mind returns. You must arrange and pay for return shipping to the Laguna Beach, California returns address provided after authorization.
If an item is confirmed to be faulty, materially different from what was ordered, or damaged in transit, we will review the claim separately and provide a suitable resolution in line with this policy and applicable consumer laws.
Professional hair scissors require inspection, cleaning, and hygiene checks when returned. A restocking or service fee may be deducted from your refund or store credit for change-of-mind returns based on condition.
| Condition | Definition | Fee |
|---|---|---|
| Pristine | Completely unused. Original packaging is sealed and intact. All accessories included. | 0% |
| Excellent (Tested) | Opened and minimally tested for fit or tension only, with no visible wear. All original packaging and accessories included. Requires light inspection and hygiene handling. | 15% |
| Good (Slightly Used) | Signs of light use, such as use for a small number of haircuts. Requires deeper cleaning, sterilization, and professional inspection. Minor cosmetic marks or missing non-essential accessories may be present. | 30% + $50 Service Fee |
| Unacceptable | Heavy use, damage, modification, corrosion, missing essential components, improper sharpening, or condition unsuitable for resale. See the section below. | Return Declined |
These fees allow returned professional tools to be inspected and handled responsibly while keeping our 30-day exchange option available for U.S. customers.
| Requirement | Details |
|---|---|
| Timeframe | Contact us within 30 days from the delivery date shown on tracking. |
| Authorization | RMA approval is required before shipping any return. |
| Condition | Clean, undamaged, unused, or lightly tested according to the condition definitions above. |
| Packaging | Original brand packaging should be intact and included. |
| Contents | All accessories, manuals, certificates, inserts, cases, and included items must be returned. |
| Shipping | Customer pays return shipping for change-of-mind returns and exchanges. |
| U.S. Return Address | Laguna Beach, California. Full return instructions are provided after authorization. |
A return may be declined if the item is returned in a condition that cannot be responsibly accepted, inspected, or resold. This includes, but is not limited to:
If a return is declined: we will contact you with the inspection outcome and available options. Depending on the condition and circumstances, the product may be returned to you at your cost or handled according to the resolution agreed with our support team.
These are normal adjustment or maintenance issues and are often easy to fix:
| Issue | Likely Solution |
|---|---|
| Scissors feel loose or wobbly | Tighten the tension screw clockwise in small increments. |
| Scissors feel tight or stiff | Loosen the tension slightly or apply professional scissor oil. |
| Not cutting smoothly or pushing hair | Adjust tension and check blade alignment. |
| Blades do not close completely | Check the tension, stopper, and blade alignment. |
| Hair folds between blades | Tighten tension; the blades may be too loose. |
Change-of-mind returns are only available within 30 days of delivery. If your product has a manufacturer defect or fault, warranty support may apply after the 30-day period. Warranty periods and claim processes vary by brand and model.
| Type | Timeframe | Covers | Fees |
|---|---|---|---|
| Change of Mind | Within 30 days of delivery | Wrong size, wrong model preference, not suitable for your technique, or changed mind | Customer pays return shipping. Restocking or service fees may apply based on condition. |
| Warranty / Defect | Warranty period varies by manufacturer and model | Confirmed manufacturing defects, faulty components, or material failures | No restocking fee if a manufacturing defect is confirmed. |
Not covered under warranty: fair wear and tear, dulling from normal use, misuse, chemical damage, improper maintenance, damage from improper sharpening, unauthorized modification, or damage to the blade or tension system from improper use.
For warranty claims: contact support@jpscissors.com with your order number, photos, and a detailed description of the issue.
Questions about a return, exchange, warranty issue, or whether your situation qualifies?
