30-Day Returns, Exchanges & Warranty Support
Japan Scissors USA gives U.S. customers a clear 30-day return and exchange period from delivery, plus brand-specific warranty support for confirmed manufacturing defects.
- ✓ 30-day returns and exchanges from the delivery date
- ✓ Exchange for a different size, model, or brand where available
- ✓ U.S. returns sent to Laguna Beach, California after RMA approval
- ✓ Brand-specific warranty support for confirmed manufacturing defects
- ✓ Support for authentic Japanese models, German Jaguar models, and selected premium brands
Start Return or Exchange
Japan Scissors USA: U.S. Store, International Brand Network
jpscissors.com is the U.S. online store for Japan Scissors. Our primary U.S. location is in Laguna Beach, California. Japan Scissors also works through our international operations and Japan-based product coordination network, including our warehouse in Saitama, Japan, to organise authentic premium scissor models for U.S. customers.
We work with Japanese brands and models, selected private-label partner brands such as Mina, Ichiro and Juntetsu, and premium non-Japanese brands including Jaguar, which is a German/Solingen brand. Warranty periods and documentation vary by brand and model.
Simple Exchange Process
Need a Different Size or Model?
Exchanges are common with professional scissors because fit, handle shape, weight, and cutting feel are personal. We make the process straightforward:
- Same 30-day window from the delivery date
- No restocking fee for pristine condition exchanges
- Condition-based fees may apply for opened, tested, or lightly used items
- Price differences may be credited or charged depending on the replacement item
- Approved U.S. exchanges ship with standard shipping at no additional charge unless otherwise agreed
Step 1
Submit your request within 30 days of delivery
Step 2
Receive RMA number and Laguna Beach return instructions
Step 3
Return the item and receive refund, credit, or exchange after inspection
Return Requirements
Important: All returns and exchanges require prior authorization and an RMA number. Returns sent without authorization may be delayed, declined, or returned at the customer’s cost. Please include all original packaging, accessories, documentation, and items received with the product.
For many scissor returns, we may request 1-2 photos showing the product, blades open and closed, packaging, and accessories. This helps us confirm the correct return path and speed up inspection.
Return Condition Guidelines
Pristine: Completely unused. Original packaging sealed or equivalent original condition. All accessories included. 0% Fee
Excellent (Tested): Opened and minimally tested for size, fit, or tension only. No visible wear. Requires light inspection and hygiene handling. All accessories included. 15% Fee
Good (Slightly Used): Light signs of use, such as use for a small number of haircuts. Requires deeper cleaning, hygiene handling, and professional inspection. 30% + $50 Service Fee
Unacceptable: Heavy use, damage, improper sharpening, modification, corrosion, chemical damage, or missing essential components. Return Declined
Return Cost Responsibilities
Return Shipping: Customers are responsible for return shipping costs for change-of-mind returns, wrong-size exchanges, and model exchanges unless we confirm the item is faulty or materially different from what was ordered.
Shipping Protection: Route Shipping Protection and similar third-party shipping insurance fees are non-refundable once shipped because the service is completed at shipment.
U.S. Return Address: Approved U.S. returns are sent to our Laguna Beach, California returns address after RMA approval.
Return Locations
U.S. Orders from jpscissors.com: Approved returns are sent to our Laguna Beach, California returns address. The full return instructions are provided after RMA approval.
Orders from Other Japan Scissors Regional Stores: If your order was placed through an Australia, New Zealand, Canada, UK, Japan, or other regional Japan Scissors website, please contact that regional store or email support@jpscissors.com so we can direct you to the correct support team.
Warranty Coverage vs. Change-of-Mind Returns
Key Difference: Change-of-mind returns and exchanges are available within 30 days of delivery. Warranty support is for confirmed manufacturing defects and may apply after the 30-day period depending on the brand, model, and issue.
Warranty Coverage by Brand
Jaguar - commonly 1 year, German/Solingen brand
Juntetsu - model-specific warranty support
Yasaka - commonly 1 year, Japan-made models available
Ichiro - Lifetime warranty for defects
Mina - 2 year warranty for defects
Kamisori - brand/model-specific warranty support
Joewell - commonly 1 year, Japanese brand models available
Mizutani - commonly 1 year, Japanese brand models available
Warranty periods vary by manufacturer, territory, and model. Please contact us to confirm coverage for your specific product.
What IS Covered Under Warranty
✓ Covered - Manufacturing Defects
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Blade defects: factory warping, uneven beveling, or factory misalignment
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Material failures: cracking or breaking under normal intended use
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Tension system defects: faulty screw or tension mechanism from manufacture
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Handle defects: structural defects present from manufacture
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Incorrect item: product materially different from what was ordered
✗ Not Covered - Normal Use & Misuse
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Dull blades: all professional scissors require sharpening over time
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Tension adjustments: tension naturally needs adjustment with use and shipping
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User damage: dropping, impact, dents, scratches, or mishandling
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Improper use: cutting wire, paper, plastic, fabric, or anything other than hair
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Chemical damage: rust, corrosion, staining, or damage from improper cleaning
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Improper sharpening: damage from incorrect sharpening or unauthorized repair
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Modification: engraving, alteration, or repairs by unauthorized parties
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Fair wear and tear: cosmetic marks, general aging, or normal use
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Lost or stolen items: warranty does not replace lost products
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Lack of maintenance: failure to oil, clean, or store scissors correctly
Common Issues That Are Usually Not Defects
Before submitting a warranty claim, check whether the issue is actually a simple adjustment:
| Issue |
Likely Solution |
| Scissors feel loose or wobbly |
Tighten tension screw clockwise in small increments |
| Scissors feel tight or stiff |
Loosen tension slightly or apply professional scissor oil |
| Not cutting smoothly or pushing hair |
Adjust tension and check blade alignment |
| Hair folding between blades |
Tighten tension because the blades may be too loose |
| Blades no longer feel sharp |
Normal wear may require professional sharpening |
→ Complete Tension Adjustment Guide
How to File a Warranty Claim
If you believe your scissors have a manufacturing defect:
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Email support@jpscissors.com with your order number.
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Describe the issue clearly, including when it started and how it affects cutting.
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Include clear photos: close-ups of the issue, blades open and closed, handle, screw, and packaging if relevant.
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Provide purchase date and any manufacturer certificate, serial number, or documentation if included with your model.
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Our team reviews the issue and may request return for inspection.
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If approved: we will provide the appropriate repair, replacement, exchange, store credit, or refund option according to the brand/model warranty and applicable law.
Important: Warranty claims are evaluated case by case. Manufacturer warranties cover defects in materials and workmanship, not normal wear and tear. If an issue is caused by misuse, improper maintenance, chemical damage, normal dulling, improper sharpening, or unauthorized modification, warranty coverage may be refused.
Items Not Eligible for Change-of-Mind Return
- Clearance items discounted by 40% or more
- Engraved or personalized scissors
- Consumables, hygiene-sensitive accessories, and opened accessories
- Bundle deals and promotions unless the full bundle is returned
- Shipping protection insurance or similar third-party services once the order has shipped
- Products returned after the 30-day change-of-mind window, unless warranty support applies
