Your premium source for professional Japanese hairdressing shears. Have questions or need assistance? We're here to help!
For the fastest response, email us at support@jpscissors.com
We aim to respond within 1–2 business days. For urgent matters (order changes, address updates), include "Urgent" in your subject line.
Some Japanese shear models are temporarily limited due to extended manufacturing lead times from our suppliers in Japan. New stock arriving to meet the demand of American professionals.
USA 🇺🇸: +1 302 405 4629
Canada 🇨🇦: +1 807 770 9002
Australia 🇦🇺: +61 0482 091 995
Japan 🇯🇵: +81 61 946 5642
Phone lines monitored periodically. email recommended for fastest service.
Before contacting us, you might find answers here:
Common questions about hair shears, sizing, steel types, and maintenance
Current availability, pre-order status, and restocking ETAs by brand
Fix loose or tight shears, tension issues, and blade alignment
Delivery times, tracking, and FedEx shipping details
30-day returns, exchange process, and RMA authorization
Manufacturer warranties, defect coverage, and exchange procedures
New Shears: Tension feels too tight or loose? Need help breaking in your new shears? We can walk you through proper adjustment.
Sizing: Not sure which size is right for you? We can help you choose based on your hand size and cutting style.
Orders & Tracking: Questions about your order status, tracking, or delivery? We'll get you sorted quickly.
Returns & Exchanges: Need to return or exchange a product? We'll issue your RMA number and provide instructions.
Product Advice: Wondering which brand or style suits your needs? Our team knows shears and can make recommendations.
Japan Scissors
1968 S. Coast Hwy #5981
Laguna Beach, California 92651
⚠️ Important: All returns require prior authorization (RMA number). Please contact us at support@jpscissors.com before sending anything back. Returns without RMA numbers may be rejected.
We ship via FedEx Priority with full tracking and insurance. Free shipping on hair shears and orders over $79. Most U.S. deliveries arrive within 3–5 business days.
Alternatively, fill in the contact form below and a team member will get back to you within 1–2 business days.
Business Information
Nippon Shears Pty Ltd (ACN 641 863 578) trading as Japan Scissors in Australia
Orders are processed and fulfilled internationally. The California address above is a mail forwarding service for U.S. customer returns only.